Suggestions for entering the IT market
Help Desk is the lowest level of IT jobs and is more or less walk from end users through simple solutions or simply knowing what questions to ask to help IT technicians to solve the problem.
So while you're doing that, take classes and get certifications in Microsoft, Cisco and any other thing you can get. Then, armed with which they are now someone who has had practical experience and certs and are more likely to be hired than someone with no college experience.
Help desk / support desk would be the best place to get a start in the IT industry. Check out the following page for loads of the current positions in the UK in IT.
http://www.theitjobboard.co.uk
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